State Farm® Insurance Agent Larry Laino

"Larry had been our agent for a long time. We got Larry through the previous agent Christi Poulon. She was outstanding!! We hated to see her leave. Larry's team was probably his biggest strength. They were quite good and did a nice job with follow-up. Unfortunately, we found Larry combative and mostly not helpful. We had our first claim in 40 years on the homeowners insurance. Larry was not helpful. It took repeated claims to finally get the roof replaced. Christi would have had this handled in no time. We don't ask much from our insurance agent. We insure two houses, three cars, and have a liability policy. We give State Farm a lot of money. I expect when it is time to need them that the agent pulls up his big boy pants and helps the customer. We had one other incident with three lost checks to Dallas. We did everything to get Larry's help. We had to pay the $1,000+ again. Larry's response was if they find the checks, they will cash them and give us a refund at some point in time. What? I'm not in the business of subsidizing a multi-billion dollar company with my money. The checks were found, and they tried to cash them. Fortunately, I put a stop payment on them. Yes, I funded that. Why would a multi-billion dollar company do the right thing and reimburse the company. Dreadful. If you just need an agent that will collect your payments, Larry is your guy. If you need an agent that will help you when you need agent support with a claim, go elsewhere. We are now with another agent."

"We have policies on our two cars, homeowners and our son’s renters insurance policy through Larry Laino’s State Farm office. Our rates have been fair for several years! Whenever I have a question or need something- the office responds quickly and I get what I need right away. This wasn’t the case with our prior agent. I would highly recommend this office for all of your insurance needs!"

"I would recommend this State Farm office to anyone. I've had nothing but absolutely great experiences. Brad Svetic is absolutely wonderful to work with. He helped me in contacting roadside assistance customer service when my car broke down and really saved the day! Brad also made the transition for my son's old insurance to State Farm absolutely seamless. He is very knowledgeable and did a great job explaining everything to me. I couldn't ask for better service or such a great person to work with. Definitely go with Brad from State Farm."

"Austin was extremely knowledgeable, professional and genuinely friendly while calling today. He made the process very easy, gave relevant insights into my insurance needs with refreshing candor. I'm grateful for how reassuring and simple this process was. Thanks Austin Larry has a good member of his team."

"Larry and his team are fantastic to work with on all your insurance needs. They always make you feel like you are their most important client! We moved to Larry's agency a few years ago because we needed more customer service support. Larry's team was able to help us with our Automotive insurance (high school driver), as well as help us understand our Homeowners policy and what made the most sense for our family. I highly recommend Larry Laino's State Farm Insurance Agency to anyone who knows they have the best policy for their family at the best price possible."

"I'm happy for the excellent customer service that we received. Jake spent his personal time on Saturday just to met me and my wife to answer our questions. My wife and I felt valued and never see that much professionalism that we encountered compared to our previous agent. Thank you Jake and Larry 😊"